Service Desk / Help Desk Engineer (Reference SD-06)

Job Description:

• Provide support and trouble-shooting for user's requests.
• Quickly and effectively solve customer challenges.
• Plan/implement proactive procedures and systems to avoid problems in the first place.
• Communicate with Regional and Global teams on Global issues.
• Build and configure users' machines to meet the specified standards.
• Accurately record call details and updates on the call management system in use.
• Problem identification and resolution in timely manner
• Keep customers informed of status and progress.
• Manage the full request life-cycle, including verification and closure.

Qualifications:

• BSc. Degree in Engineering or Computer Science is preferred.
• MCSE is a must
• CCNA certification is a plus
• Basic knowledge in UNIX environment is a plus.
• Min. 1 year working experience in systems technical support.
• Excellent English command (speaking and writing)
• Problem Solving and Troubleshooting skills
• Self Motivated.
• Ability to persuade customers, keeping "customer satisfaction" as a guiding factor.
• Team player and real co-operator.
• Active, presentable and a pleasant character.